The walk from the gate to the baggage claim had to be more than a half mile. We got our bags, and the prearranged shuttle/car driver was supposed to call us. He didn't. I called the hotel and they didn't seem to have any record of my car reservation. They sent another driver and he was there in about 30 minutes.
The good news. When I talked to the lady at the hotel (the guesthouse), she said they were overbooked due to extended stays and that we would be upgraded to the "nicer" suites hotel. Owned by the same company. Also on the CC campus. The price was twice as much, and since we're going to be here for 10 days, it seemed prudent to stay at the guesthouse. I asked if they would be able to keep us in the nicer joint at our original price due to the inconvenience. The lady said I'd have to ask the front desk at the other hotel. Great. On the ride to the hotel, I was planning my argument and rationale to convince them to let us stay in the nicer hotel for the same rate. But when we got to the front desk, amazingly, they agreed without blinking an eye. Of course they'd let us stay. Outstanding.
Let's hope the service at the hospital is this good.
